3.1 The “Arrival Freshness” Guarantee
Because we deal with living beings, we do not offer a traditional “30-day change of mind” return. Instead, we offer a 48-Hour Freshness Guarantee. If your plant arrives with significant transit damage (snapped stems or root rot), you must report it within 2 hours of delivery.
3.2 The “Transit Wilt” Protocol
It is normal for a plant to experience “Travel Stress” (minor drooping or yellowing of one leaf) after being in a box.
- Reporting: Send a photo and video of the plant next to its packaging to
revive@vierdevibe.store. - The Revive Period: Our botanists may ask you to water the plant and wait 48 hours. If it does not “bounce back,” a replacement or refund will be issued.
- Return Limitations: Due to the risk of pests and diseases, we generally do not ask you to ship the old plant back; instead, we offer a “Digital Health Audit.”
3.3 Non-Refundable Items
- Custom Potting: Plants that have been repotted into your choice of designer ceramic at our warehouse.
- Sale/Clearance Plants: Items marked as “Last Chance” or “B-Grade Foliage.”
- Living Wall Installations: Professional corporate setups are final sales once installed.